Privacy Policy

1. Who We Are & Scope

NabiGame Studio ("NabiGame Studio", "we", "us", or "our") is an independent game developer based in Da Nang, Vietnam. This Privacy Policy applies to:

• All games and apps published by NabiGame Studio on the Google Play Store, the Apple App Store, Steam, and web platforms (the "Apps");
• Our website at nabigame.com (the "Website"); and
• Any support or contact channels we operate (together, the "Services").

By downloading, installing, or using our Services, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the Services. Where an individual App has additional privacy details, they are shown in that App and on its store listing, and they supplement this policy.

We do not sell your personal information. We collect only what is needed to run, support, and improve our games.

2. Apps Covered by This Policy

This policy covers the following games and apps published by NabiGame Studio, and any future NabiGame Studio app that links to this page:

Each App's store listing (the App Store App Privacy section and the Google Play Data safety section) shows exactly which of the data types below that App collects.

3. Information We Collect

2.1 Information you provide to us

• Contact & support requests: name, email address, and the content of your message when you email us or use our contact form.
• Optional player profile: a display name or nickname if you choose to appear on leaderboards or play a 2-player score race.
• Optional sign-in: if an App offers Sign in with Apple, Google Play Games, or Facebook Login and you choose to use it, we receive an account identifier from that provider (and, if you allow it, your name or email) so we can sync your progress. Sign-in is never required to play.

2.2 Information collected automatically

• Device information: device model, operating system and version, language, region/country (derived from device settings or IP address), screen size, and app version.
• Identifiers: an app-specific installation ID or anonymous player ID; and, only where permitted (see Section 7), advertising identifiers such as Google's Advertising ID or Apple's Identifier for Advertisers (IDFA).
• Gameplay and usage data: levels played, session length, in-game progress, feature usage, and in-game events.
• Diagnostics: crash logs, error reports, and performance data (such as frame rate and load times).
• Purchase records: confirmation that an in-app purchase occurred, the item purchased, and a transaction ID. We never receive your full payment card details.

2.3 Information we do not collect

Our Apps do not access your contacts, photos, camera, microphone, precise (GPS) location, health data, or SMS/call logs. If a future App needs any device permission, it will request it through the operating system and explain why, and you can decline or revoke it in your device settings at any time.

2.4 Summary of data types

4. How We Use Information

• To provide and operate the Apps, including saving progress, cloud sync, and leaderboards.
• To process and restore in-app purchases.
• To diagnose crashes, fix bugs, and improve performance and game balance.
• To understand how players use our games in aggregate so we can improve them.
• To display advertising in free, ad-supported Apps (see Section 7).
• To respond to support requests and communicate with you.
• To detect and prevent fraud, cheating, and abuse, and to protect our Services.
• To comply with legal obligations and enforce our Terms.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you.

5. Legal Bases for Processing (EEA, UK & Switzerland)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal data on these bases:

• Performance of a contract – to provide the game and deliver purchases;
• Legitimate interests – analytics, crash reporting, security, and game improvement, balanced against your rights;
• Consent – personalized advertising and any non-essential tracking (you may withdraw consent at any time);
• Legal obligation – where the law requires us to retain or disclose data.

6. How We Share Information & Service Providers

We share information only with service providers that help us run our Services, under terms that restrict their use of the data, or when required by law. Our games are built on the NabiGame Studio game SDK. Each App enables only the providers it needs; a provider below is used by an App only if that App's store listing discloses it.

We may also disclose information: (a) if required by law, court order, or government request; (b) to protect the rights, safety, or property of NabiGame Studio, our players, or others; or (c) in connection with a merger, acquisition, or sale of assets, in which case this policy continues to apply to your data.

7. Advertising & Tracking

Some free Apps display advertisements. Our advertising partners may collect device identifiers and usage data to show and measure ads.

• iOS (App Tracking Transparency): We only access your IDFA or track you across apps and websites owned by other companies if you grant permission through Apple's App Tracking Transparency prompt. If you decline, you still see ads, but they are not personalized using cross-app tracking. You can change this anytime in Settings → Privacy & Security → Tracking.
• Android: You can reset or delete your Advertising ID, or opt out of ad personalization, in Settings → Google → Ads (or Settings → Privacy → Ads, depending on your device).
• EEA/UK users: We request consent through a certified consent management prompt before showing personalized ads. You may change your choice from the App's settings menu where available.
• Children: Apps directed to children never show personalized or interest-based ads (see Section 9).

8. In-App Purchases

Some Apps offer optional in-app purchases. All payments are processed by Apple (App Store) or Google (Google Play) under their own terms and privacy policies. We receive only the transaction confirmation needed to deliver and restore your purchase.

• Refunds are handled by the store where you made the purchase: Apple at reportaproblem.apple.com, Google via Google Play Help.
• You can restrict purchases using your device's parental controls (Screen Time on iOS; purchase authentication or Family Link on Android).

9. Children's Privacy

Many of our games are suitable for all ages. We comply with the U.S. Children's Online Privacy Protection Act (COPPA), the GDPR provisions on children's data, the UK Age Appropriate Design Code, the Google Play Families Policy, and the Apple App Store Kids Category guidelines.

• We do not knowingly collect personal information from children under 13 (or the applicable age of digital consent in your country, up to 16) without verifiable parental consent.
• In Apps directed to children, we do not collect advertising identifiers, do not show personalized or behavioral ads, use only ad networks certified for family content, and do not send personal data to third-party analytics for tracking.
• Apps in the Kids category place external links and purchases behind a parental gate.

If you are a parent or guardian and believe your child has given us personal information, contact [email protected] and we will delete it promptly.

10. Data Retention

• Support emails: kept for up to 24 months after your request is resolved, then deleted.
• Gameplay, cloud saves, leaderboards: kept while you use the App; deleted within 30 days of a verified deletion request, or after 24 months of inactivity.
• Analytics and crash data: kept in pseudonymous or aggregated form for up to 14 months.
• Purchase records: kept as long as required for tax, accounting, and legal purposes.

11. Data Deletion Requests

You can ask us to delete your data, and any account linked to our Apps, at any time. See our Data Deletion page for step-by-step instructions.

You can request deletion of your data and any account associated with our Apps at any time, without reinstalling the App:

1. Email [email protected] with the subject "Data Deletion Request".
2. Include the App name, your platform (Android / iOS / Steam), and your player ID (shown in the App's Settings screen) or the email address you contacted us from.
3. Where available, you may also use the "Delete My Data" option in the App's Settings menu.

We will confirm your request and delete your personal data, cloud saves, and leaderboard entries within 30 days. Some data may be retained where required by law (for example, purchase records for tax purposes) or in anonymized form that can no longer identify you. Uninstalling an App removes locally stored data from your device but does not by itself delete data stored on our servers.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you and receive a copy;
• Correct inaccurate data;
• Delete your data;
• Restrict or object to certain processing;
• Data portability;
• Withdraw consent at any time (without affecting earlier lawful processing);
• Lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): You have the right to know, delete, and correct personal information, and to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell personal information. To opt out of sharing for advertising, decline tracking or personalized ads as described in Section 7, or email us. We will not discriminate against you for exercising your rights.

Vietnam residents: We process personal data in accordance with Vietnam's personal data protection laws, including Decree No. 13/2023/ND-CP.

To exercise any right, email [email protected]. We respond within 30 days and may need to verify your identity first.

13. Data Security

We use reasonable technical and organizational safeguards to protect your data, including encryption in transit (HTTPS/TLS), access controls, and secure cloud infrastructure. No method of transmission or storage is 100% secure, but we work to protect your information and will notify affected users and authorities of a data breach as required by law.

14. International Data Transfers

We are based in Vietnam, and our service providers may process data in the United States, the European Union, and other countries. When we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

15. Cookies (Website)

Our Website uses strictly necessary cookies and local storage to remember your preferences and keep the site secure. We do not use cross-site advertising cookies on the Website. You can clear or block cookies in your browser settings.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last Updated" date. If changes are material, we will give notice in the App or on the Website before they take effect. Continued use of the Services after changes take effect means you accept the updated policy.

17. Contact Us

For questions, requests, or complaints about this policy or your data, contact us:

NabiGame Studio – Privacy
Privacy & data requests: [email protected]
General support: [email protected]
Website: nabigame.com
Location: Da Nang, Vietnam